Consumer Complaint Process

FIRST TEXAS BANK is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against FIRST TEXAS BANK should contact the Texas Department of Banking.

First Texas Bank also engages in the business of selling checks and money transmission as an agent for companies licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking.

If you have any complaints regarding the Company's Money Transmission activity, you should first contact:

Western Union Financial Services, Inc., P.O. Box 4430, Bridgeton, Missouri 63044, Tel 1-800-325-6000.

If you have any complaints regarding the Company's sale of Check Activities, you should first contact:

American Express Company, Travelers Cheque Worldwide Operating Center, 4315 South 2700 West, Salt Lake City, Utah 84184-042400, Tel 1-800-221-7282, Fax 1-801-945-2711

If you still have an unresolved complaint after contacting Western Union or American Express Company, then you should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the department through one of the means below:

In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: 877-276-5554
Fax No.: 512-475-1313
E-mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us