CONSUMER COMPLAINT PROCESS
The First Texas Bank - Killeen is chartered, licensed or registered under the laws of the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against First Texas Bank should contact the Texas Department of Banking through one of the following means indicated below:
| For Texas Customers Texas Department of Banking 2601 North Lamar Boulevard Suite 300 Austin, Texas 78705-4294 Toll Free: (877) 276-5554 Fax: (512) 475-1313 consumer.complaints@dob.texas.gov www.dob.texas.gov |
| If you have any complaints regarding the company's money transmission activities, you should first contact: Western Union Financial Services, Inc. P.O. Box 4430 Bridgeton, Missouri 63044 Toll Free:1-800-325-6000 |
| If you have any complaints regarding the company's sale of check activities, you should first contact: American Express Company Travelers Cheque Worldwide Operating Center 4315 South 2700 West Salt Lake City, Utah 84184-042400 Toll Free:1-800-221-7282 Fax: 1-801-945-2711 |
| If you still have an unresolved complaint after contacting Western Union or the America Express Company, then you should contact the Texas Department of Banking. |
