CONSUMER COMPLAINT PROCESS

The First Texas Bank – Killeen is chartered, licensed or registered under the laws of the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against First Texas Bank should contact the Texas Department of Banking through one of the following means indicated below:

 

For Texas Customers
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294
Toll Free: (877) 276-5554
Fax: (512) 475-1313
consumer.complaints@dob.texas.gov
www.dob.texas.gov

If you have any complaints regarding the company’s money transmission activities, you should first contact:

Western Union Financial Services, Inc.
P.O. Box 4430
Bridgeton, Missouri 63044
Toll Free:1-800-325-6000

 

If you still have an unresolved complaint after contacting Western Union then you should contact the Texas Department of Banking.